Whataburger is a fast food restaurant which has the hamburgers as the special menu. But, you still can order other menus there. For instance, there are the sandwich, pancake, salad, fries, dessert, and various beverages. Headquartered in Texas, the chains spread across Southern USA. Although it is a family owned company, they can develop well. Nowadays, there are more than 800 locations in the US. Besides, this restaurant also employs more than 23.000 workers. No doubt, the restaurant becomes one of the best burger chains in Texas. The goal of this restaurant is to bring the high-quality service and menu for all of the customers. One of its strategies is creating Whataburger Survey.
About Whataburger Survey at Glance
Through Whataburger Survey, this company tries to collect the feedback from the lovely customers. Then, this feedback can help this restaurant to upgrade the service and product. The survey facilitates the customers to express their thought about the restaurant. Every time they visit the restaurant, they have one chance to take the questionnaire. Hence, they should not ignore the importance of this survey. They can be free to talk about what they have experienced at this burger outlet. For instance, they can give the complaints since the crew did not serve them well. Besides, they can give the praise since they enjoy the great dining experience in the restaurant. No matter the types of feedback they share, taking this survey is the best way to help the company to improve the business. As a result, the customers will have the better dining at the next visit.
You need a few minutes to complete Whataburger Survey. During this survey, you have to give a response to every questionnaire. The survey is available online. So, you can take it when you have the spare time. Besides, make sure that you keep the valid receipt every time you make a transaction. This receipt plays a vital role to help you enter the survey. As the thank you gift, the restaurant offers the redeemable coupon. With this code, you can claim the free snack and drink from this outlet. Continue reviewing this article to get a better understanding about the survey rules and steps.
What are Whataburger Survey Rules and Requirements?
The requirements of the survey is as simple as other surveys. We believe that you can prepare every item needed for this survey. The survey rules are also not complicated at all. The company does not want to bother its customers. This burger restaurant hopes that all of the guests can involve in the survey. That is why the restaurant encourages the entire guests to take part in this survey. The restaurant invites you to participate in the survey through the receipt. When you receive the receipt from this Burger chain, look at the bottom portion of it. You will see the survey invitation as well as the reward offered.
Knowing the survey reward, aren’t you interested in taking this survey? Being survey participant is easy. Just make sure you are eligible for the survey. Then, prepare all the requirements below. Also, make sure you obey these following rules.
- Survey participants.
The entire customers can be the survey participants. But, they must be the United States, legal residents. Furthermore, they should be at the age of eighteen or more. The employees are not allowed to be the survey takers. Also, the family or anyone who lives with the staff is not eligible to take part in this survey.
- Survey requirements.
To access the survey, you need a piece of receipt from this burger restaurant. Some receipts contain the survey code. But, other receipts may not have any survey code on it. So, which receipt is valid for this survey? Do not worry. These two types of receipt are valid. Although you cannot find the survey invitation code, you still can enter the survey. In this case, you can use the store number to open the survey. But, the validity of the receipt is only for three days. So, you should take part in the customer survey before your receipt expires.
Other necessary items for this survey are the internet connection and a PC. Since the survey is online, it is impossible to access it without the internet. But, even you have no PC, you still can access it via mobile phone.
- Survey Rules.
In fact, there is no specific rule for this survey. You just need to take part in the survey within three days after visiting the store. Then, you have to commit to responding to all of the survey questions. Then, after completing all survey steps, you will receive a validation code. Do not forget to write this coupon code on your receipt. Then, you can claim the free items on your next visit. Remember that you only have 30 days to redeem the survey reward. After 30 days, your validation code is void.
- Survey reward.
Free burger reward may vary based on the offer. In the certain period, the validation code is redeemable with the free large fry. But, on another occasion, you can redeem the free drink. To find out what reward offered, you should see your receipt. Usually, the survey invitation comes with the survey reward information. Luckily, you can redeem the coupon in all of the restaurant locations. But, the restaurant limits one coupon for every person. So, you cannot claim more than one reward.
That’s all some crucial information about the survey. Now, you have understood the rules as well as the requirements. Are you eligible for this survey? If you can meet all the requirements from the restaurant, you should get prepared to take the survey.
How is Whataburger Survey Guideline?
Participating in the survey is the great decision. This way, you can be the part of the improvement process. Your involvement in this survey is meaningful for this company. Your rating, opinion, and suggestion play the vital role in upgrading their service. By reviewing your feedback, the restaurant can investigate which aspect needs more concern. As a result, the company can solve any issues which make the customers uncomfortable. Then, it can give the better menu and service for all the visitors.
In fact, every customer has the different purpose of taking the survey. Some customers want to express their disappointment. Besides, the other customers may want to get the survey reward. But, no matter your reason for participating in the survey, you should take the survey thoroughly. Provide the honest response so that your feedback can be useful for the company.
Before starting the survey, all requirements must be ready. This way you can save your time since you can start the survey soon. Also, check the stability of your internet connection. So, you will not experience any trouble during the survey completion. Then, just follow the guideline below to complete the survey.
- Visit Whataburger Survey Portal.
- Enter Whataburger Survey code.
The company provides two methods of entering the survey. First, you can use the survey code. But if there is no survey code in the receipt, you can enter by using the store number. In this step, we explain how to enter the survey by using the survey invitation code. First, look at the bottom section of your valid receipt. Then, enter sixteen digit survey code in the space provided. The next, click on the orange Start button to begin this survey.
- Enter the survey code.
In case there is no survey invitation code, click on the link under the Start button. This link indicates that you do not have the survey code. Then, the survey homepage will open the new page. In this page, you should provide the store number. See the top section of your receipt to find out the store number. After that, press Start button. On the next page, you need to provide other details of your receipt. For instance, you have to enter the order number and registration number. Besides, entering the date and time is also necessary.
- Respond the questions.
When the receipt details you entered are valid, the survey questions will appear. Start giving your response based on your dining experience. First, you should mention how you visit the store. You can select Drive-thru, Carry Out, or Dine in. Then, the survey will ask you to rate the satisfaction level. These questions concern your order, restaurant environment, and the service. For instance, it asks how their crew serve you or how the taste and the freshness of the menu. Then, you can leave some comments about the survey. Be specific and objective in providing the feedback. The survey also asks whether you will recommend the restaurant to others. The next, this survey may ask for your personal information for demographic and statistics purpose.
- Get your validation code.
Once you submit the survey, the validation code will automatically appear. Write this coupon code at the designated space on the receipt. Within 30 days, you should go to the store nearby to redeem it. Just present this receipt to the store crew. Then, the staff will check the validity of your code. If it is valid, you can claim the free item based on the reward printed on the receipt. Usually, you can get the free fries, sandwich, or drink. Just enjoy your reward.
How to Solve the Trouble at Whataburger Survey?
Some of the survey takers may face some troubles when they access the survey. The most frequent issue that occurs during the during is the internet trouble. For instance, you may not be able to access the survey page. Besides, the website display may not be optimal. The last problem that occurs is that the survey page may load very slowly. These problems happen since the survey is done online. So, your internet connection will affect the performance of the survey portal. If you face these issues, you can try our solutions below.
- Check the internet connection.
Checking the internet speed before you start the survey is a must. This way you can know whether your internet connection is slow or fast. The web page does not have friendly load accessibility feature. So, to access this survey page, your internet must be stable as well as reliable. The slow connection can cause the internet lag. It means, during the survey process, the survey page can freeze. In this situation, you cannot continue the survey. Besides, the loading process of the survey page may be slow. This way, you will need much more time to complete the survey. Furthermore, the most terrible issue is that the survey page stops working. In this case, you cannot reload or restart the survey. As a result, you cannot finish the customer survey. Automatically, you lose the chance to get the validation code.
- Ask for help from Whataburger Customer Support.
When you have tried the methods above, but you are still in trouble accessing the survey, you should contact the Help Desk. The Customer Service will help you to find the solutions for the advanced issue. The office number of the survey is 210 476 6000. Make sure that you call the Customer Care Representative during the business hours. This way, you can get the fast response from the staffs. Then, you can solve the problem as soon as possible.
How to Reach Whataburger Customer Service?
The duty of the Customer Support is not only giving the solution for the survey trouble. But, they are also responsible for answering all questions related to the store. So, if you have something to ask about this burger restaurant, do not doubt to contact them. Besides, you can visit the official website to gain the further information about this store. For example, you can search the menu information, career, location, etc. Furthermore, you can access Whataburger FAQ page. Here, you will find any questions and answer about the company.
However, some customers feel satisfied when they can get the response directly from the staffs. Therefore, they prefer calling the customer service. In fact, calling the Customer Care staff is not the only way to get the answer to your questions. There are other methods you can try. For instance, you can write a letter for the restaurant. Besides, you also can fill out the feedback form. Explained below are the possible way to get in touch with the Customer Support.
- By phone.
Most of the customers like calling the customer service staff when they need some information. It is the fastest way to get the answer to your problem or questions. The company has two phone numbers you can contact. First, you can call 210 476 6000. Besides, you also can dial 1 800 628 7437.
- By mail-in.
The second method to reach the Customer Care is to write them a letter. Through this letter, you can ask any details about the company. Besides, you also write down your suggestions, comment, or feedback. Make sure you address the letter to 300 Concord Plaza DR. PO Box 791990. San Antonio, Texas, 78216. You may need to wait for several days to get the reply from the restaurant.
- Feedback form.
The company has the feedback form on its official website. This form allows you to submit any questions or dining feedback. Here is the guideline to fill out the online feedback form.
- Visit the official site. Then, go to the Contact menu. Then, the new page will display some alternative ways to contact the company. In this page, you will see the blank form too.
- Enter your personal details. This form requires the visitors to enter their name and postal address. Then, you have to provide either the telephone number or email address.
- Select the restaurant location. The next, specify Whataburger store you visited. This way, the company can forward your feedback to the certain chain. Then, this restaurant can evaluate and improve the service.
- Write the question or feedback.
The last, you can write down your question. Besides, you also can use this form to tell about the details of your visit. Make sure that you explain your feedback in details. Then, express what you want on your next visit.