Guestobsessed is an online survey held by Checkers and Rally’s. As a drive-thru, fast food restaurant, Checkers and Rally’s tries to listen what the customers want. Operated in 28 states in the US, this restaurant wants to expand its business larger. So, they care about the customers. Since the fast-food business market seems very competitive, this chain wants to satisfy the customers. Then, they create Guest Obsessed survey as the tool to measure the guest’ happiness level.
In fact, Checkers and rally’s were two different restaurants. But, in 1999 they merged the business. That is why their outlet’s chains are similar. Even though they are well-known as a drive-thru store, this chains still provide a few seats. What makes this outlet different from others is because they have the double drive-thru lane. Spread across the US, Checkers and Rally’s has 800 outlets including in the Washington DC and Columbia. The favorite dish from this restaurant is the hamburger, fries, hot dogs, and milkshake.
After visiting Checkers and Rally’s store, you should not forget to participate in the GuestObsessed survey. You will only need a Checkers and Rally’s receipt. Then, you can enter Checkers and Rally’s customer survey easily. This drive-thru outlet will appreciate your participation. So, they will give you a Checkers and Rally’s validation code. The next, you can redeem this code with a free sandwich at the nearby outlet.
Checkers and Rally’s designs Guestobsessed survey for the business improvement. For instance, they want to improve the customers’ loyalty and satisfaction. Then, they also want to enhance the quality of their business. This survey can help their business to find out the new opportunity. Besides, they can measure the sales effectiveness. Furthermore, Checkers and rally’s concerns to the unhappy guests. So, this company always care to the customers’ need. They will struggle to make their customers satisfied. So, all of the customers will repeat ordering and visit their restaurant.
Checkers and Rally’s realize that guest experience is the key to their business. So, they always want to know what issue that their customers face when they visit Checkers and Rally’s. They want to find out whether their service is slow. Besides, they also want to identify whether their price worths the product. Moreover, Checkers and Rally’s wants to notice the service quality of their staffs. So, Checkers and Rally’s expects that all customers can take part in the GuestObessed survey.
What do You Need to Take GuestObsessed Survey?
Checkers and Rally’s wants all guests to take part in the GuestObsessed survey. So, this company simplifies the requirements. In fact, you only need a Checkers and Rally’s receipt to enter www.guestobsessed.com. But, is there any other items you need to complete this survey? This note may be able to assist you in Guest Obsessed survey completion.
- Checkers and Rally’s Receipt.
The receipt is the most vital item you have to prepare. Without Checkers and Rally’s receipt, you cannot have access to the Guestobsessed survey. Your receipt contains some details which you have to enter the survey site. For instance, you have to input Checkers and Rally’s store number. Then, you also need the date printed on Checkers and rally’s receipt. But, you should remember that you only have the limit time to complete the survey. Usually, Checkers and Rally’s only limits 30 days of the purchase date. So, you have to take Checkers and Rally’s survey as soon as you get the receipt.
- Computer and the Internet.
Without a computer, you may still be able to take the survey. It is because you can use a tablet or other devices. But, without the internet, you will never be able to access GuestObsessed. Checkers and Rally’s only provides the online survey.
- Writing tools.
The last item you should prepare is a writing utensil. So, you should prepare a pen or pencil. It is useful to write the validation code from Checkers and Rally’s. Every survey participant deserves to get the survey offer. That is why Checkers and Rally’s survey will display a code at the end of GuestObsessed. Then, you should note down this validation code at the back of Checkers and Rally’s receipt. After that, you can redeem it on your future visit to Checkers and Rally’s store.
Allocating the time is also necessary. It is because you will need for about ten minutes to complete GuestObsessed. You cannot pause the survey. When you start it, you have to finish it. So, you should make sure that you have the sufficient time before taking Checkers and Rally’s survey.
How to Complete GuestObsessed Survey Step by Step?
As the largest drive-thru restaurant in the US, Checkers and Rally’s wants to maintain its quality. So, it designs GuestObsessed customer survey. Through this customer survey, they want to find out the true feeling of their customers. They want to identify whether the guest enjoys the menu and the service. That is why Guest Obsessed survey consists of a few simple questions about the customers’ visit. Then, they expect the valuable feedback from their guests about all business aspects.
When you have Checkers and Rally’s receipt in hand, you can access GuestObsessed easily. What you need is doing the following guidelines.
- Go to Checkers and Rally’s official survey site.
The survey site is different from the general website. If you want to review the general information about Checkers and Rally’s, you can visit www.checkers.com. But, if you want to involve in Checkers and Rally’s survey, you have to visit www.guestobsessed.com. Then, you can do the instruction appeared on the site.
- Enter Checkers and Rally’s store number.
Now, you have to look at your Checkers and Rally’s receipt. Then, you have to search four digit store number. Perhaps, some receipts do not contain GuestObsessed survey invitation code. But, you can use the store number to enter Guest Obsessed survey portal.
- Select the date.
The date of your visit is also available on your receipt. Make sure that you enter the correct date. Then, you can click on Maroon Start Button to begin the GuestObsessed survey.
- Specify the visit type.
Then, Checkers and Rally’s survey site gives you some choices of the visit type. So, you can click on the type of your visit. There are drive thru and Walk Up.
- Select the hour.
After that, the site asks you to choose the exact hour of your visit. What you need is only clicking on the correct time based on your receipt.
- Complete the questionnaire.
On the next step, GuestObsessed gives you a series of questionnaires. It is all about the satisfaction aspects. For instance, they ask you about the menu, taste, and staffs. Your duty is responding these questionnaires honestly. You can state whether you are satisfied or dissatisfied.
- Specify your experience.
The Guestobsessed survey provides a section where you can write the details of your experience. In this section, you can tell everything about Checkers and Rally’s. For instance, you can criticize Checkers’ staffs. Besides, you can share your suggestion or opinion as well. Guestobsessed.com only limits 1200 characters for your comment. In the limited words, you have to be as specific as possible. Then, it is better to describe the positive and negative things about your experience.
- Write down the Checkers validation code.
After submitting the GuestObsessed survey, you will get a Checkers coupon code. Then, you must note it down on your receipt. In your next visit, you can show Checkers receipt and code to the cashier. Then, you will get a free sandwich from Checkers and Rally’s.
What are the Questions at Guest Obsessed Customer Survey?
When you access GuestObsessed, you will face some questions. Most of the questionnaires are about the Checkers and Rally’s service. As the survey taker, you have to respond all of these questions. You should not miss any questions. First. Checkers and Rally’s survey will ask you to rate your satisfaction. They will list down several aspects. Then, you can choose the scale.
There are five levels of satisfaction you can select. You can click on Highly Satisfied when you feel that Checkers restaurant gave the excellent service and product. Then, you can select Satisfied when you are happy enough after visiting this drive-thru outlet. But, if you have no idea about Checkers and Rally’s service, you should click on Neither Satisfied or Dissatisfied. Besides, if you are disappointed with the service, you can select Dissatisfied. Then, if you hate the service, you can choose Highly dissatisfied.
These are the examples of GuestObsessed questions. The form of questions may vary based on the survey period. So, we only provide the sample questions which often appears in the survey.
- The friendliness of Checkers and Rally’s cashier.
Sometimes, you come to the drive-thru outlet because you are in a hurry. Do you get the friendly service when you come to Checkers and Rally’s outlet? You have to recall whether the cashier greeted you and served you well.
- The cleanliness of the store.
Then, you need to rate the overall condition of the outlet. Was it clean? Are you comfortable with the place?
- The food.
There are some questions about the food. It may ask about the taste and the appearance of the food you order. Even it is a fast food restaurant; the customers deserve to get the excellent taste. Besides the customers are also worth the food with the good visual appeal.
- The speed.
Did you get your order fast? Then, you have to rate the speed of receiving your food order. How long did you have to queue at Checkers? If you did not wait for long to get the order, it means you get satisfied with the service. Besides, you must rate whether the crew understands your order.
Those are the samples of questionnaires you may find in GuestObsessed. Besides, the Checkers survey also has a comment section. You can describe your experience in 1200 characters.
How to Get Free Fries from Checkers Restaurant?
When you take part in the GuestObsessed survey, you can get a sandwich as the reward. But, do you know how to get Fries for free from Checkers? Here we will tell you the secret. Checkers outlet offers free fries if you sign up the member. Free Fries is one of promotion from Checkers. When you want to get the exclusive offers, you have to sign up online. These are the steps to access the exclusive deals from Checkers.
- Visit www.checkers.com.
This address is the official website of Checkers restaurant. From this online portal, you can review the food served in Checkers. Besides, you can find Checkers location near you. Furthermore, you can find out the best deal in Checkers store.
- Select Contact.
Then, you should go to the bottom part of Checkers website. There, you will find the Contact link. Clicking on this link will take you to the Contact page. There are some options of contacting Checkers. For instance, you can send the feedback about the general inquiry, restaurant, and website. From this page, you will find out the address for inquiry. Then, scrolling down this page enables you to find free fries promotion.
- Click on Sign Up Now.
The next, there will be a pop-up form. You have to fill out this red form with your data. By filling out this form, you will be able to know about the newest Checkers promotion, news, and coupon.
- Input your data.
The next, you need to provide your name, email, phone number, and zip code to sign up. When you complete this form, it means you agree to receive the message about the promotion.
- Get free fries coupon.
If you have the questions about this promotion, you should contact Checkers customer service soon. Besides, you can also ask about the GuestObsessed survey. You should call (813) 283-7000 or (866) 533-1019 for further information.